In response to  enquiries  concerning the waste site booking system and the issues you experienced while using it.

As part of the COVID response, the booking system was introduced to prevent overcrowding and through its introduction we have been able to :-

•                      ensure that social distancing can be observed, and the necessary cleaning regimes undertaken through limiting the number of users on site at any one time;

•                      control the peaks and troughs associated with the use of the sites and thereby prevent queuing and any associated traffic management issues;

•                      prevent unplanned site closures for residents using the sites;

•                      provide an ever evolving sustainable service

The current position is that Leicestershire County Council will continue to use a booking system to access our Recycling and Household Waste sites (RHWS) for the foreseeable future, especially with the continued need to maintain social distancing and be prepared for any sudden local lockdowns.  If you are experiencing problems with booking online, please contact our Customer Service Centre on 0116 3050001 and they can help with any issues you are having. We are finalising the Fair Processing Notice for the Booking system , this will tell you about why we need your information and how we will handle it. I am happy to send you a copy of this once it is finalised.

Concerns regarding fly tipping – you are able to report this to your local district council , who have responsibility for this and can arrange to clear fly-tipped rubbish on publicly owned land, including roads and lay-bys. For larger scale incidents of fly-tipping involving hazardous waste or organised gangs of fly-tippers, you need to contact The Environment Agency on 0800 807060. This is a 24 hour service. You can also provide information anonymously about fly-tippers by contacting  Crime Stoppers on: 0800 555 1111.